Termos do serviço

Overview

This website is operated by Dawg. Throughout the site, the terms “we”, “us” and “our” refer to Dawg. By using our website and purchasing from us, you agree to these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read them carefully before using our website or placing an order.

Products

All Dawg products are made to order and/or personalized.

We make every effort to display product details and images accurately, but slight variations in color, engraving, or finish may occur due to the handmade nature of the products and different screen displays.

We reserve the right to modify or discontinue products at any time without notice.

Personalization Responsibility

Customers are fully responsible for ensuring that all personalization details provided (such as dog name, phone number, initials, and size) are correct before placing an order.

We are not responsible for errors caused by incorrect information submitted by the customer.

Orders

By placing an order, you are making an offer to purchase a product.

We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been processed.

We may cancel or refuse orders in case of suspected fraud, incorrect information, or stock/production issues.

Pricing & Payment

All prices are listed in euros (€).

Prices may change at any time without prior notice, but changes will not affect orders already confirmed.

Shipping costs are not included in product prices unless stated otherwise.

You agree to provide accurate and complete payment and billing information.

Shipping & Delivery

Shipping is handled via mail.

Delivery times are estimates and may vary depending on destination and postal services.

We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

Once an order has been shipped, responsibility for the parcel transfers to the customer.

Returns & Refunds

As most Dawg products are personalized, we do not accept returns or exchanges unless the item arrives damaged or incorrect due to our error.

Non-personalized items may be eligible for return within 10 days of delivery, provided they are unused and in original condition.

Return shipping costs are the responsibility of the customer.

Product Care

Gold, enamel, and acrylic components are designed for everyday use but may show signs of wear over time.

Acrylic elements are more delicate and may scratch or break if exposed to impact.

We are not responsible for damage caused by misuse, accidents, or normal wear and tear.

Shipping Availability

We ship to selected international countries.

Shipping availability will be shown at checkout.

 Privacy

Your personal information is used only to process orders and provide customer support.

We do not sell or share your personal data, except where required for order fulfillment (e.g. shipping providers).

For more details, please refer to our Privacy Policy.

Liability

To the fullest extent permitted by law, Dawg is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact

If you have any questions about these Terms, you can contact us at:
geral.dawgstuff@gmail.com